This playbook aims to equip fintech companies with the tools essential to design customer-centric products and delivery models. Drawing on tools such as the CGAP Customer Centric guide, the Do It Yourself (DIY) toolkit developed by Nesta and Quicksand, the … Read More
Publications
A Small Business Go-to Guide for Going Cashless
This infographic provides a snapshot of the different mobile-based, biometric and card-based digital payment solutions available in India, including a breakup of the technology prerequisites, transaction costs and limits across different platforms.
Leveraging GST for Digital Payments
This learning note presents insights from a study conducted by Catalyst to understand pain points around GST compliance for wholesalers merchants, and identifies strategies for leveraging tax compliance as a hook for digitising payments.
Is Cash the King?
Using ethnographic and in-depth qualitative interview research methods, this study sought to understand the factors that influence usage of cash and digital payment solutions among microbusinesses and market clusters of Jaipur, India. This report presents insights on the transaction profile … Read More
Limitless Opportunities, Limiting Constraints
The aim of this study was to assess the design and delivery of initiatives that aim to promote digital payment adoption among low-income clusters of Jaipur, Rajasthan. This report presents insights on household income patterns, expenditure profiles, saving and borrowing … Read More
Kaleidofin: Advancing Financial Inclusion Through Data Analytics
Through its Incubator Program – Fintech for the last mile, Catalyst provided financial support, market access, mentorship, technology infrastructure, research and operations support to five startups which included startup Kaleidofin. This piece captures insights from an interview with Sucharita Mukherjee … Read More
Digital Financial Inclusion of Women
This field story highlights the gender gap in access and usage of digital payment platforms in Bhatta Basti, Jaipur and identifies strategies to enable adoption by women.
Strengthening the Potential of Digital Finance for Women in Bhatta Basti
This learning note unpacks the barriers and opportunities for improving women’s adoption of digital payment solutions, based on an experiment conducted as part of the Catalyst program in Jaipur. The intervention sought to improve women’s access to formal financial services … Read More
Segmenting Low-income Clusters for Digital Payment Solutions
As part of the Catalyst program at LEAD, the Digital Payments Lab implemented a series of research projects and operational initiatives centred on digitising a low-income cluster, Bhatta Basti, in Jaipur city. This learning note is the first installment in … Read More
How Digitally Ready are the Urban Ultra-poor?
LEAD and Catalyst, in collaboration with SEWA Bharat, conducted a survey of 442 ultra-poor households in the Bhatta Basti area of Jaipur. This learning note presents insights on the respondents’ current needs, behaviors, and perceptions with regard to digital payments … Read More