User Innovation & e-Governance Design

Jessica Wallack, Srikanth Nadhamuni


This paper provides an analytical case study of an Indian NGO’s efforts to engage city government officials in developing and refining an e-governance system for tracking public grievances and city performance in redressing these. It is a draft of a paper that will be forthcoming as part of an edited volume on Hidden Success: Institutional Reform In Urban India, edited by Professor Bish Sanyal (MIT).


Working Paper

Thematic Area

Institutions and Society