Digital technology can significantly enable India’s MSME segment, provided the emerging infrastructure has joint buy-in from the government, solution providers and importantly users. The digital landscape catering to micro and small entrepreneurs has drastically changed in recent years. The challenges reside in addressing a complex and heterogeneous MSME segment, dominated by micro-enterprises at different stages, and different levels of digital readiness.

This article highlights a combination of policy interventions by the government and innovative practices by private players that can facilitate digital transformation among MSMEs and puts together a set of significant recommendations that could address the digital divide and information asymmetry, ensuring change in attitudes and beliefs.