Kiosk Banking: The Challenges to and Implications of Building an Inclusive Financial Architecture

Parul Agarwal, Amulyakrishna Champatiray


The Government of India and the RBI have taken various measures to promote and deepen financial inclusion in India. One of the more recent and innovative channels of increasing financial inclusion has been through kiosk banking. The study seeks to understand the different stakeholder perspectives regarding kiosk banking in India, the viability and sustainability of the model, the motivations of the village level entrepreneurs, and clients’ willingness to transition to digital financial transactions.



Thematic Area

Financial Well-being and Social Protection