Publications

Agents of Change: How the Human Touch is Bringing Digital Financial Services to New Customers in India

Shreya Chatterjee, Misha Sharma | February 28, 2017

In this report, the authors evaluate the factors currently shaping the adoption of digital financial services by emerging consumers in India and assess the crucial role that frontline banking agents play in helping to successfully transition their clients to digital … Read More

Evolving Financial Ecosystem for Micro-Merchants in India

Anisha Singh, Suraj Nair, Parul Agarwal | February 26, 2017

The digital revolution in India is well underway and there is a need to understand the adoption and usage of digital platforms on the ground. This report presents findings from a study of micro-merchants conducted in five cities: Jaipur, Kanpur, … Read More

Technology for Financial Inclusion: Repository of Technology Service Providers

Anisha Singh, Prachi Agarwal, Parul Agarwal | February 25, 2017

This report captures lessons from a landscaping study on digital financial services in India and includes a repository of technology service providers operating across different sectors.

Microfinance Institutions and Digitization in India

Anisha Singh, Prachi Agarwal, Parul Agarwal | February 24, 2017

In this handbook, we bring forth perspectives from consumers – those who are at the receiving end of digital financial inclusion. We profile 12 categories of consumers based on gender, region of work (rural/ urban) and age group, and highlight … Read More

Digital Financial Inclusion and Consumer Capabilities in India: A Handbook For Financial Service Providers

Parul Agarwal, Shreya Chatterjee, Prachi Agarwal | February 23, 2017

In this handbook, we bring forth perspectives from consumers – those who are at the receiving end of digital financial inclusion. We profile 12 categories of consumers based on gender, region of work (rural/ urban) and age group, and highlight … Read More

Optimizing Network Referrals to Identify and Recruit Creditworthy Entrepreneurs

Arun Chandrasekhar, Emily Breza and Francisco Munoz, Rupika Singh, Khushboo Gupta | February 22, 2017

The effort of screening quality loan applications and identifying potential borrowers can be very tedious and time consuming. This brief presents findings from a study that seeks to optimize a referral protocol to identify credit-worthy entrepreneurs.

To Pad or Not To Pad: Towards Better Sanitary Care for Women in Indian Slums

Supriya Garikipati, Camille Boudot | February 21, 2017

A number of programmes have recently been initiated to popularise the use of sanitary pads among women from low-income and marginalised segments, in developing countries. In this light, this article reviews prevailing menstrual practices in different contexts across India, as … Read More

Alleviating Constraints to Adoption of Improved Soil Fertility Management

Aprajit Mahajan, Andre Butler, Khushboo Gupta | February 20, 2017

This report presents findings from a randomized control trial of a new automated mobile system for delivering personalized fertilizer recommendations. This fertilizer decision support tool, Nutrient Expert (NE) for wheat, provides fertilizer input recommendations for specific fields and growing environments. … Read More

ArthImpact Happy Loans

Anoushaka Chandrashekar, Shashank Sreedharan | February 18, 2017

The report encapsulates results of a study on the impact of a microcredit product called “Happy Loans” on the business and family fronts of its clients, as well as on the extent of (digital) financial empowerment of this group.

‘Mobile’izing Agricultural Advice: Technology Adoption, Diffusion and Sustainability

Shawn A. Cole, A. Nilesh Fernando | February 1, 2016

In this paper, the authors examine the role of management in agricultural productivity, by evaluating a mobile-phone based agricultural advice service provided to farmers in India. Demand for advice is high; and advice changes practices, increasing yields in cumin (28%) … Read More