January 18, 2023


11:15 AM – 12:45 PM


Social Protection: The Role of Female Agents in Last Mile Services and Bridging the Gap – Inclusive Finance India Summit

Partners: ACCESS Development Services

There are several agent models operational in the country today, leveraging existing frontline workers, female Self-Help Group members, village entrepreneurs, and CSC operators. The delivery gap, however, remains high due to the lower number of female agents on the ground and the challenges in adopting new technologies, lack of training, sufficient monetary incentives etc.

Sharon Buteau, Executive Director, LEAD at Krea University, anchored and moderated a technical discussion on the models for engaging female agents in last-mile service delivery, individual and contextual factors that influence their performance, and how technology-based models can work at the grassroots to promote access to financial services and social protection. This session was hosted by LEAD at Krea University in partnership with ACCESS at the Inclusive Finance India Summit. The panel featured leading policymakers and researchers including:

  • Gayathri Shanmugam, Co-founder and CEO, Haqdarshak
  • Amit Arora, Senior Rural Financial Advisor, World Bank
  • Tania Pal, Associate Director, CRISIL Foundation
  • Ajit Agarwal, Lead, Development and Advocacy, India, WWB