Government entitlements are often the primary source of social protection for poor households. As part of our IWWAGE initiative, we are collaborating with Haqdarshak Empowerment Solutions Private Limited (HESPL) and the Chhattisgarh State Livelihoods Mission (Bihan) to test a tech-enabled platform for promoting access to government entitlements in the state. As part of the intervention, Self-help group (SHG) members are trained to use the mobile application Haqdarshak and assist citizens in their communities to apply for government benefits, in return for a small fee. This learning note captures findings from a survey of Haqdarshikas that was conducted by LEAD between September-October 2020, to understand factors that influence retention and drop-out rates from the program. The survey also examined the impact of COVID-19 on program participants.